Use the form below or write to [email protected]. Before you do, it is worth reading the two short lists on this page, because they will save you time if your question is one we are not able to answer.
What we can help with
- Corrections. If a specification, a model number or a claim on one of our pages is wrong or out of date, tell us which page and what is wrong, and we will fix it.
- Questions about how the site works, how we research appliances, or how our affiliate arrangement operates.
- Requests about your data under our privacy policy, including deleting a message you previously sent us.
- Copyright and takedown notices, which are handled through the procedure on our copyright page.
- Suggestions for appliances or categories you would like to see covered.
- Broken links, missing images and other faults on the site.
What we cannot help with
We are not a retailer and we are not a repair service. ngadgets.com publishes reviews and articles. We do not sell appliances, hold stock, take payment or ship anything, and we have no access to any retailer’s systems.
That means we cannot look up, change, cancel or track an order. We cannot process a return, a refund or an exchange. We cannot handle a warranty claim, arrange a service call, send a replacement part or escalate a delivery problem. If you bought something on Amazon, all of that has to go through Amazon and, for warranty work, through the manufacturer named on the appliance. Contacting us first will only delay you.
We also cannot diagnose a broken appliance. We do not physically test, install, run or own the machines we write about, so we have no way to work out why yours is leaking, tripping a breaker, refusing to drain or making a new noise. Those questions belong with the manufacturer’s support line or a qualified service technician. Anything involving gas, or hardwired electrical work, should go to a licensed installer rather than to us.
Finally, we do not accept paid placements, sponsored reviews, guest posts or link insertions, so pitches of that kind will not get a reply.
Send us a message
Email us directly at [email protected], or fill in this form.
If your message is about a specific page, please include the URL. It is the single most useful thing you can give us, and it turns a vague report into something we can act on the same day.
How quickly we reply
Honestly: it varies, and we are not going to publish a response time we cannot keep. This is a small operation with no support desk and nobody sitting on an inbox. We read everything that arrives. Corrections and privacy or copyright requests get looked at first, and most other messages get a reply within a few days, though it can take longer during busy periods.
If you have not heard back after a couple of weeks, it is fair to assume something went astray. Send it again, or write directly to the email address above rather than using the form.
Please do not send payment details, passwords or sensitive personal information. We have no use for any of it, and messages submitted through this form are stored in the website database. Our privacy policy explains what happens to what you send.